Unlock hidden insights from public and private groups, hybrid dialects, and niche communities where your real audience talks.
Your brand is always part of the conversation. DeepDive shows you when it’s working, when it’s not, and what to do next.
Price hikes, network drops, poor customer care — one bad experience can go viral in seconds. In one of the most competitive, complaint-heavy industries, DeepDive keeps you ahead of backlash, brand erosion, and missed opportunity.
of telecom leaders say social media complaints are their most valuable source of customer insight-are you listening to what your customers are saying right now?4
increase in customer spending is possible when telecoms respond proactively to social media feedback and complaints.
social media users worldwide-every telecom brand’s reputation is being shaped online, every day.
Detect conversation spikes around pricing changes, service disruptions, or network coverage.
Monitor community groups, niche forums, and regional chatter for emerging complaints.
Track competitor launches, offers, and customer reactions.
Measure how customers feel post-interaction with your support teams or self-service tools.
Identify churn risk based on frustration patterns, not just call volume.
Benchmark share of voice across telcos during campaign season or crisis.
Spot micro-influencers who are recommending (or slamming) your service in online circles.
Localize communication strategies based on region-specific experience or complaints.
Explore how DeepDive turns social chatter into real business intelligence—across every platform, dialect, and community.
Go beyond complaints and understand how customers feel across reviews, chat groups, and social media. Prioritize response based on emotion, urgency, and customer value.
Whether it’s an outage, billing confusion, or viral complaint, DeepDive detects early signs of backlash and flags the shift so your team can respond with speed and confidence.
Measure share of voice, detect every brand mention, and see how campaigns or outages affect public perception. Keep marketing and PR aligned.
Track rising discussions around data speed, 5G, new handset bundles, or value packs to keep your offerings aligned with shifting expectations.
Compare how your plans, service quality, and promotions stack up — not just in features, but in actual audience reception.
Track creator content about your brand and competitors. See if your sponsorships, device collaborations, or campaign pushes are actually building brand lift.
Tailor plans to urban streamers, rural entrepreneurs, or IoT-driven industries. Turn regional pain points into hyper-targeted upgrades.
Translate feedback from multilingual or slang-heavy posts for full context so that you never miss out on critical info just because of language barrier.
Following a rare price hike, DeepDive revealed early signs of churn, purchasing behavior and brand-switching intent — well before the impact showed up in earnings.
Surfaced sentiment shifts that preceded BAT’s 23% YoY profit drop in Q1’25.
Praava Health identified demand of a specific product with DeepDive’s Keyword Analysis
Improved NRR (Net Revenue Retention)
When the crisis alert hit, bKash uncovered 2,300+ profiles spreading seeded attacks and responded to protect community trust before backlash spiked.
Responded faster to recover brand confidence
Olay analyzed over 65 billion UAE video views on Instagram and TikTok to surface high-performing microinfluencers generating organic brand advocacy
Saved on on campaign budget by leveraging microinfluencers
DeepDive analyzed 300K+ conversations around higher studies to uncover spikes in student interest and pain points faced around foreign degrees. UCBD used these insights to tailor its outreach to match evolving demand and boost student engagement.
Boosted student engagement by 41% after communication strategy refinement.
Discover How Audience Intelligence can help your brand grow
